Srsly?
This past weekend I attended the Edina Art Fair, always awesome because it sets a great tone for the rest of my summer, features a wide variety of fabulous artists, and takes place within walking distance of my house. I attended this year’s art fair with my mom, and it was notable for including a completely unexpected exchange.
In between booths of artists selling their wares were a few non-art vendors, including the New York Times. While my mom and I passed by, the man working this booth suggested that we sign up for a NYT subscription. I thanked him, let him know that I receive all my news digitally, and complimented his employer on their mobile subscription and iPhone app.
The gentleman informed me that these digital subscription offerings do not include the full content from the New York TImes. To this, I replied that they should; it would be great to have access to all the great Times content digitally!
Then came the line that floored me:
“You should support print media.”
Really?
That’s it? I just “should”?
In that moment, I started to understand a major factor in the crisis that the newspaper industry is facing: they just think paper is better. Why? Because it is.
The argument for print media seems to say, “hey everybody, just start buying printed newspapers again, and then we can all go back to normal.”
I do understand that the newspaper business model has been turned upside down. That newspapers are going bankrupt. That advertising revenues fell nearly 30% in the first quarter of 2009.
This is an extraordinary time, and the whole newspaper industry is changing. To say the least, it’s not easy.
But the situation garners less pity from me when I hear people defend and encourage the industry’s current state. This position implies that there is an inherent value in the print distribution of the content. Which is odd, because the paper itself is simply a distribution channel. And channels come and go with time.
Prior to newspapers, town criers just yelled out the news. Later, papers were hawked by newsies on street corners. More recently, newspaper carriers delivered papers to customers’ homes. Today, news is available in a myriad of formats, both written and broadcast. Now, distribution models for news are changing again. More fundamentally this time.
The New York Times – like every paper – needs to understand that its value is in its content. Not its medium. People like me still want news. We want in-depth reporting. We want insightful journalism. The market is there.
For my part, I will register. I’ll provide my demographic profile. I’ll read ads. I’ll subscribe.
And so, I’m confident that a new business model will emerge – whether it is fee-based, ad-supported, social or non-profit – that makes this service viable. Along the way, some news services will fail. Others will succeed.
The newspapers that focus on their content, and experiment with different business models, will survive. And thrive. Albeit, reinvented. The ones who ask digital subscribers to switch back to paper will fail.
When our lives are mobile, paperless, streaming, we need to have our journalism provided in a medium that fits our lifestyle.
In a word: digital.
Ginger, I wish all the hand-wringers out there would simply give up the call to save print newspapers because their demise is so clearly in the future for all the reasons you mention, and for the environmental absurdity of printing & delivery.
Instead, the focus should be squarely on the most critical aspect of the future of media, the money. With online media content increasing up to 300% a year, and digital ad budgets increasing at under 10%, and the clear failure of most online advertising to deliver good ROIs, we all need to focus on discussions and innovations around such topics as:
1. Making news related organizations non-profits, like NPR. See: http://mashable.com/2009/06/03/npr/
2. Starting to charge for premium content, via micropayments, etc.
3. If the content is not news, and is more evergreen and focused on topics where there are opportunities to delight viewers with more they can pay for in the same viewing session (other than premium content), how can media companies & brands come together on this opportunity. For example, I am talking to lifestyle media companies focused on enhancing “life at home” with time-smart new services and offers. To date, their Web properties have developed words, photos & videos around home living enhancements and their ad sellers have pitched agencies and brands the opportunity to ‘interrupt’ the enjoyment or interest in what the experts are suggesting to leave and get pitched some product or service. This is wrong, and clearly never has worked well.
What’s the answer? That’s what the media companies I work with are trying to solve. It’s not turning a piece of media content into a shill to buy something from a commercial entity. But, could one idea be for the media company to recruit a cadre of its passionate readers/viewers and then have them become the real-time testers & commenters on the brand partners products and services, with the media company expert editors reporting on, and the cadre tweeting and blogging on, how the media experts and the target market are improving the products and services that achieve the goals of both the media company (good content & money from brands and viewers) and the brands (better products & customer service, not more creative advertising that doesn’t work)?
Well, for nearly 30 years hardcore audio aficionados said that digital audio was bad and that everyone should stick with records. Now records are cool. So, the newsprint fans should do the same–let the medium die and then they can have their day in the sun thirty years from now. If it could happen to bell-bottom jeans, the El Camino, and wind-up flashlights, it could happen to newsprint.
Great thoughts. I think it’s actually a good example for society’s fear of change. It’s the attitude of “we do it this way because it’s how it’s always been done.” An example of not embracing possibility. In this case, if news organizations forget what is at their core without embracing their customers instead of something they’re comfortable with (because it’s been successfully that way), they will die. Think about customers, not your (meaning NYT) comfort.